[Bug] Can't log into my old signed account

ShturmGraz

New member
Oct 11, 2019
2
0
1
Israel
Hi, today I've wanted to play Aries after a long long time, and when I tried to log into the client I just couldn't. Later I've discovered that I can't log into my account because my username has a space in it which is now unvalid, so the client rejects my username and I can't log into the game.
I hope you can change my name to something without a space in it so I'll be able to finally play.
Thanks in advance :) (Current username: "Shturm Graz")
 

Spyro

Well-known member
Jul 17, 2018
4,869
892
113
Dragon's Cave
Hi, today I've wanted to play Aries after a long long time, and when I tried to log into the client I just couldn't. Later I've discovered that I can't log into my account because my username has a space in it which is now unvalid, so the client rejects my username and I can't log into the game.
I hope you can change my name to something without a space in it so I'll be able to finally play.
Thanks in advance :) (Current username: "Shturm Graz")

Have you tried using your email address as the username to login?
 

ShturmGraz

New member
Oct 11, 2019
2
0
1
Israel
Have you tried using your email address as the username to login?
Tried it now, it worked!! Thank you so much <3
Post automatically merged:

Have you tried using your email address as the username to login?
Update: now I have a new problem, I can't pass the PIC code submit, when I tried to enter in game it said I have to change my PIC but it was buggy and didn't work properly, so I logged off and tried to do it via the website, but when I pressed on "Let's Do It" it said "Access Denied" and that I have to wait 24h between requests even tho I haven't requested a single time :/
 
Last edited:

Spyro

Well-known member
Jul 17, 2018
4,869
892
113
Dragon's Cave
Tried it now, it worked!! Thank you so much <3
Post automatically merged:


Update: now I have a new problem, I can't pass the PIC code submit, when I tried to enter in game it said I have to change my PIC but it was buggy and didn't work properly, so I logged off and tried to do it via the website, but when I pressed on "Let's Do It" it said "Access Denied" and that I have to wait 24h between requests even tho I haven't requested a single time :/

'Access Denied' occurs when you're not logged into the website.

Make sure you're logged in by clicking the option located at the top right corner.