In Game Name : Lenart / Lenartowy
Job of Character: don't remember
Staff who banned you : no clue
Reason For Ban : no clue
Why should we give you another chance? :
I wanted to comeback from a "small break" and play on this server again, I had to reset the password - Was able to see character list but I got pop-up saying that my PIC code is too old and I have to change it. I have tried through Aries Website - as I did not received it for some time on my email I have made more than one request for PIC reset. After that I can see an in game message saying that I was banned or my account was removed.
Can you please check if there is ban on my Account or this is somekind of game issue - I have checked gameversion, but after update issue remains.
Image of ban message*: Attached.
It looks like my account was blocked because I requested new PIC too many times.
I have spoken with Eki - He/She suggested to create new topic, as my account was not unblocked, and when I'm creating absolutely new account on server website and then try to sign-in to new account I can see the same error message.
New Account name: Lenciak (please note that this is account name, not IGN as I'm unable to access character creation page)
Job of Character: don't remember
Staff who banned you : no clue
Reason For Ban : no clue
Why should we give you another chance? :
I wanted to comeback from a "small break" and play on this server again, I had to reset the password - Was able to see character list but I got pop-up saying that my PIC code is too old and I have to change it. I have tried through Aries Website - as I did not received it for some time on my email I have made more than one request for PIC reset. After that I can see an in game message saying that I was banned or my account was removed.
Can you please check if there is ban on my Account or this is somekind of game issue - I have checked gameversion, but after update issue remains.
Image of ban message*: Attached.
It looks like my account was blocked because I requested new PIC too many times.
I have spoken with Eki - He/She suggested to create new topic, as my account was not unblocked, and when I'm creating absolutely new account on server website and then try to sign-in to new account I can see the same error message.
New Account name: Lenciak (please note that this is account name, not IGN as I'm unable to access character creation page)